1. Introduction

1.1 This privacy policy explains how YAN ZHEN Technology (Shenzhen) Co., Ltd. and its subsidiaries (hereinafter referred to as "we" or "SHAN ZU") collect, use, share, transfer, and protect user personal information (hereinafter referred to as "you") and the user's corresponding rights. Personal information means any information relating to an identified or identifiable natural person. Under applicable law, we act as the data controller when processing your personal information.

1.2 This privacy policy applies to the platforms on which it is displayed, including, but not limited to, the SHAN ZU website, products, and services, as well as other platforms that link to this privacy policy. If this privacy policy does not cover certain specific personal information processing scenarios, we will explain them to you through supplementary policies or pop-up windows.

1.3 We will process your personal information in different scenarios based on different legal grounds, such as performing contracts and providing products and/or services, based on legitimate business interests, or with your prior consent, as described in more detail below. You will always have the right to object to the processing of your personal information on grounds relating to your particular situation.

2．Personal Information Collected by SHAN ZU

Whenever you interact with us, we may ask you to provide personal information. If you do not provide the relevant information, you may be unable to achieve the specific purpose of a given scenario in some situations. For example, you may be unable to purchase a SHAN ZU product; our call center may be unable to contact you and provide you with pre- and after-sales service; or you may be unable to download updated software systems and/or applications.

Here are some of the scenarios in which we collect your personal information:

2.1 When you create an account and purchase a SHAN ZU product, you must provide relevant personal information, such as your username, gender, telephone number, email address, postal address, postal code, recipient information, payment method, and bank account information, etc.

2.2 Where permitted by law, SHAN ZU also obtains data about you from third-party sources. For example, when you use a third-party social network account to register with SHAN ZU or log in to our website, SHAN ZU will obtain your account information from a third-party network service company. Depending on your choice of third-party social network account, we may collect your Facebook or Google account information. In this case, only account-related information will be obtained.

2.3 Network information: for example, the type and version of the browser used when you connect to the SHAN ZU online store, language, operating system version, screen resolution, website operating elements, your IP address and web browsing information, as well as user behavior and other information collected by SHAN ZU through cookies and other similar technologies.

2.4 When you call our customer service for assistance, we ask for your name, phone number, product information, and the time of receipt, and we record the number of calls, the date of the call, the issue encountered, and the solution we provided.

2.5 If you participate in any offline events organized by SHAN ZU, we will also ask you for information such as your name, gender, email address, and phone number.

2.6 Your information is shared within the SHAN ZU community, for example, your personal photos uploaded during a ShotOnSHANZU event, and your thoughts and experiences shared on forums and with your friends, etc.

3. How SHAN ZU may use personal information

SHAN ZU will use your personal information for the following purposes. One or more purposes may apply at the same time. If we use your personal information beyond the following purposes or the scope permitted by law, we will ask for your consent again based on specific needs.

3.1 Used for authentication, security, fraud monitoring, archiving, and backup to ensure the security of the products and services provided to you by SHAN ZU. The legal basis for processing your personal information for these purposes is compliance with our legal obligation to implement appropriate technical and organizational measures to ensure an adequate level of security for this processing.

3.2 Provide you with services such as order processing, receipt and delivery of goods, refunds for goods payments, after-sales maintenance, implementation of electronic security plans, notification of system push updates, and other similar purposes. The legal basis for this processing of your personal information is the proper performance of the contract we enter into with you when you purchase our products and/or services.

3.3 Contact you directly. In the course of providing products and services, we may contact you directly using the contact details you have provided. For example, if you post content on the SHAN ZU website indicating that you have a complaint about an SHAN ZU product or service, or that you need technical assistance from SHAN ZU, we will contact you to obtain further information and provide assistance. The legal basis for this processing of your personal information is the proper performance of the contract we enter into with you when you purchase our products and/or services.

3.4 Help SHAN ZU improve its products and services. For example, SHAN ZU will analyze and study the data collected to make user-friendly adjustments to its website and interface design based on user characteristics. The legal basis for this processing of your personal information is our legitimate interest in improving our products and services.

3.5 SHAN ZU may determine the regional distribution of SHAN ZU products based on the user's delivery address and the country associated with the IP address, and adjust our after-sales service network, staffing, language, and other details to facilitate users' purchase of SHAN ZU products and use of SHAN ZU services. The legal basis for this processing of your personal information is our legitimate interest in improving our products and services.

3.6 With your consent, SHAN ZU may send you information about our latest products and services, as well as holiday greetings. You may unsubscribe at any time if you do not wish to receive this information. The legal basis for processing your personal data is your consent.

4. Instructions on the use of cookies and similar technologies

4.1 To ensure the proper functioning of the website, SHAN ZU will use cookies and similar technologies such as pixel tags and invisible pixels. Cookies are plain-text files stored on a computer or mobile device by the web server. The contents of cookies can only be retrieved or read by the server that created them. Each cookie is unique to your web browser or mobile application. Cookies generally contain identifiers, commonly used information, and other details. For example, cookie technology can reduce the number of login authentications required and improve your experience when you browse different web pages on the SHAN ZU website. Otherwise, you may not be recognized as the same person and may be asked to re-enter your authentication information if you log in to the SHAN ZU website and are then asked to go to another web page on the SHAN ZU website.

4.2 These technologies help SHAN ZU and third parties better understand user behavior, inform SHAN ZU which section of the SHAN ZU website you have visited, and measure and improve the effectiveness of SHAN ZU's services. SHAN ZU will not use cookies for purposes other than those described in this policy. You can manage or delete cookies according to your preferences. However, please note that some SHAN ZU services may be designed to require the use of cookies, and disabling cookies may affect your right to use those services or certain features thereof.

4.3 In addition to cookies, SHAN ZU also uses other similar technologies, such as local storage, web beacons, and invisible pixels on its website. Like HTML5 local storage, these technologies can cache frequently used data about you so that it can be presented to you quickly when you move between web pages on the SHAN ZU website. For example, an email sent to you may contain a click-through URL linked to website content. If you click the link, that click will be tracked to help SHAN ZU better understand your preferences regarding products and services and improve customer service. Invisible pixels are generally transparent images embedded in websites or emails. Through pixel tags in emails, SHAN ZU can determine whether the email content has actually been delivered to the user.

5. How SHAN ZU May Share Personal Information

5.1 We will disclose your personal information among affiliated companies or subsidiaries and ensure that the same level of protection is provided for your personal information among affiliated companies and subsidiaries.

5.2 SHAN ZU will disclose your personal information to its partners under certain circumstances. For example, when you purchase SHAN ZU products through the SHAN ZU online store, SHAN ZU will disclose information relating to the purchase and shipping of your products to our authorized logistics service provider. Another example is if you have purchased SHAN ZU's extended warranty service applicable to a certain region (for example, China), SHAN ZU may disclose your personal information to an insurance company when submitting a claim, as SHAN ZU cooperates with insurance companies from time to time for the extended warranty service. If your personal information is submitted in connection with a compensation claim, it will be used to process your claim and enable you to have your product repaired.

5.3 In addition, SHAN ZU will disclose your information to the relevant public authorities in the territories where we operate in order to provide personal information about our users in compliance with the law or in connection with legal proceedings.

5.4 If we share your personal information with third parties, we will endeavor to disclose it to those third parties only to the extent permitted by law, and we require data recipients to process and protect your personal information in accordance with applicable laws and regulations.

5.5 SHAN ZU undertakes not to sell personal data to third parties and guarantees the lawful and fair use of user information only to the extent permitted by law.

6. How to Access and Control Your Personal Data

6.1 SHAN ZU will take appropriate technical measures to ensure that you can access, update, correct, and delete your own registration information or other personal information provided when using SHAN ZU services. When you access, update, correct, or delete the aforementioned information, you may be asked to authenticate yourself in order to protect information security.

6.2 You also have the right, in certain circumstances, to restrict the processing of your personal information and to request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format.

6.3 You can control your own personal information.

6.4 If necessary, you may contact us using the contact details provided in this privacy policy, including to exercise the rights detailed above. If we have good reason to believe that your request is fraudulent and/or cannot be verified, or that certain personal data rights are not provided for by law in your country or region, we will reject your request.

6.5 You have the right to lodge a complaint with the data protection supervisory authority in your habitual place of residence if you believe that the processing of your personal information violates any applicable regulations.

7. How SHAN ZU Protects Personal Information

7.1 SHAN ZU retains your personal information only for the period necessary for the purposes described in this privacy policy and in accordance with applicable laws and regulations.

7.2 SHAN ZU uses various management policies (such as implementing an information security system, signing confidentiality agreements with employees responsible for information management, authorizing only work-related employees to access the information collected, and other similar policies) and security techniques and procedures (such as entering passwords before access, access control isolation, monitoring computer use, etc.). For example, in certain services, SHAN ZU uses encryption technology (such as SSL) to protect the personal information you provide. However, you should be aware that, due to technical limitations and possible malicious means, it is impossible for any company providing Internet-related services to guarantee 100% information security, even when every effort is made to strengthen security measures. You should understand that the systems and communication networks you use to access SHAN ZU services may be subject to issues beyond SHAN ZU's control.

7.3 If SHAN ZU is informed that the security of the data it has acquired and stored has been compromised, or that the user’s non-public information has been disclosed to an unrelated third party due to external acts (such as a cyberattack), SHAN ZU will take reasonable measures. These measures may include internal investigations, reporting and notifying law enforcement authorities, cooperating with law enforcement authorities, and other measures that SHAN ZU may deem appropriate to reduce the impact of data leakage incidents on users, notwithstanding any disclaimer contained in this policy. At the same time, SHAN ZU will take the legal and reasonable measures it deems appropriate to warn affected users, informing them of the disclosed information and the extent to which we are aware of such situations.

7.4 Cross-border data transfer: Your personal information may be transmitted and transferred across borders (regions), and then stored and processed in the destination country (region). Depending on the laws in force in your country and region, the destination country and region for this data may not meet the applicable requirements. We undertake to take appropriate security measures to ensure that the level of data protection meets all the requirements of the laws and regulations of your country and region.

8. Protection of Minors’ Personal Data

8.1 Our products and services are primarily intended for adults. Any person identified as a minor customer under the laws of the country in which they are located must obtain consent from their parents or guardians before using our products and services when making a purchase.

8.2 We attach great importance to protecting minors’ privacy and encourage parents to always play an active role in their child’s online experience.

9. Third-Party Services

9.1 This privacy policy does not apply to products and services provided by third parties. SHAN ZU's products and services may include third-party products and services, as well as links to third-party websites. In general, if these products and services are not displayed or linked to SHAN ZU's privacy policy, or do not otherwise indicate that SHAN ZU is the data controller or joint data controller, the third party's privacy policy shall apply to all personal data processed.

9.2 We are not responsible for how third parties collect, use, share, transfer, and protect users' personal information, and we cannot control how it is processed.

9.3 To avoid any misunderstanding, please refer to the third party's service agreement and read its privacy policy.

10. Changes and amendments

10.1 You may request a copy of this privacy policy using the contact details provided below. We may modify or update this privacy policy from time to time. You can view the latest update to our privacy policy, along with its revision date. The revised privacy policy will take effect on the date of publication. Please review the privacy policy from time to time to check whether we have made any changes to the use of personal information.

10.2 If changes to this privacy policy materially affect your rights, we will take reasonable measures to inform you.

11. Notification and delivery

11.1 Any notice from SHAN ZU will be sent to the email address, telephone number, and/or postal address provided when opening an account or purchasing SHAN ZU products, or pushed directly through the mobile phone system. If sent electronically, the notice will be deemed served when your device or the electronic system used receives the message; if sent by mail, the notice will be deemed served on the third day following dispatch.

11.2 If you have any questions, comments, suggestions, or concerns regarding this privacy policy or our products, please feel free to share your feedback with us. Our contact information:

• Email address: shanzu@shanzuchef.com
• Postal address:
  2503, 25/F, Shangmei Centre Building,
  
  Qinghu Road, Qinghua Community, Longhua Street,
  
  Longhua District, Shenzhen, Guangdong, China