1. The summer BBQ promotion will take place from July 7 to August 6, 2026. During this period, all customers placing orders on this site can benefit from an additional discount on promotional prices. Purchases made outside this period are not eligible for the promotional offer.

2. Once the order is placed, you cannot modify the requested order or the selected quantity. We suggest contacting us to cancel the incorrect order and placing a new order for the desired items on our website.

3. Once the product has been shipped, the shipping method cannot be changed.

4. If customers wish to cancel their order after placing it on shanzuchef.com, please contact the official SHAN ZU store by email within 24 hours. Please note that we will not be able to process cancellations if the order has already been shipped. We apologize for any inconvenience this may cause.

5. Undamaged products can be returned for a full refund, for any reason, within 30 days of the purchase date, except for business purchase orders which may not be refundable.

6. Please refer to the refund policy for details on the return process.

7. All rights of interpretation are reserved by SHAN ZU.